Manual QA. Subscriptions that don't talk to each other. Back-office work that should run itself. We build custom automation systems for debt collection agencies — on your CRM, under your brand, eliminating overhead from day one.
QA reviewers listening to calls one by one. Back-office staff manually attaching documents. Agents copy-pasting into your CRM. Every hour of that is money you're burning.
Training platform. QA software. Compliance tracker. Dialer analytics. Communication tools. You're paying five vendors to do what one custom system should handle.
We build directly into Aktos, CSSImpact, or DAKCS. No middleware you don't own. No monthly seat licenses. Your team sees ROI before the full platform is even done.
These aren't concepts — they're in production. Each one plugs directly into your Administrative Panel and works with your CRM immediately. Mix, match, or take the full suite.
Every recorded call auto-transcribed and graded against your compliance rubric. Violations flagged the moment they happen. Top performers surfaced automatically. Zero manual review — ever.
Hooks directly into your live TCN call stream. Auto-fills agent name and timestamp, transcribes in real time, translates to Spanish, and grades the call on a QA scoresheet the moment it ends.
Full end-to-end automation of credit bureau dispute responses. Reads the dispute, builds the response, submits it to e-OSCAR. What used to take a back-office team runs overnight, unattended, with no errors.
Agent submits a credit report request — system pulls it from Experian via API, uploads the PDF to the CRM account, posts a communication note, and marks the request complete. No admin touches it.
Inbound email replies read and classified by AI — hardship, wrong party, settlement intent, cease contact, payment promise. CRM status updated automatically. Complex issues routed to the right agent queue.
Two-way text that understands what the debtor is actually saying. Replies categorized, CRM account notes updated, opt-outs processed automatically. TCPA-compliant by design, not by checklist.
Scans your CRM batch communication tables for debtor link clicks and email opens. Detected engagement triggers automatic follow-up actions — like queuing the account for dialer priority that same day.
Live call notes and real-time Spanish interpretation built into one tool. Records calls as MP3s, uploads automatically to CRM Documents and Communications. Full audit trail, zero manual filing.
Upload a CSV, pick your audio, launch. TCPA-compliant quiet hours enforced automatically. DNC suppression and opt-out processing built in. Real-time delivery tracking via webhooks, results logged to CRM.
A plug-in notification layer that any module can tap into. Badge-style in-app alerts and email notifications — every module in your platform broadcasts updates to the right people without custom wiring.
New hires negotiate with an AI debtor before they ever touch your live dialer. Voice responses generated in real time via ElevenLabs TTS. Objection handling, compliance scripting, scored automatically on every session.
Module-based compliance training built for collectors, not repurposed LMS software. Quiz management, configurable passing scores, module labels — all admin-controlled. Progress dashboard across every agent on your floor.
Structured compliance training for back-office staff — Experian, TCN, CRM management protocols. Daily task checklists, desk decline reporting, and new client onboarding guides built into one centralized portal.
Tracks every click, scroll, mouse movement, and idle second inside training modules. Admin dashboard shows per-agent heatmaps and full session replays. Know exactly who's actually learning and who's just waiting it out.
Custom-branded portal for legally binding e-signature capture. Auth button locked until signature is collected. Generates a compliant PDF, attaches it to the CRM account, logs agent metadata. No paper, no risk.
Webhook listeners on your consumer payment portal. Every payment or payment plan fires instantly — CRM logged, email and SMS receipts sent to the debtor, no agent involvement required.
Automated consolidation of payment processor data into CRM-ready reports. Reconciles transactions, surfaces discrepancies, and delivers management summaries — replacing manual reconciliation entirely.
Monitors inbound communication channels, reads every incoming file with OCR, identifies the account number, and attaches it to the correct CRM record automatically. Nobody touches it — it just works.
Continuous background service scanning your CRM database. Flags missing SSNs, malformed addresses, duplicate account profiles. Your data stays clean without anyone running a manual audit.
Document retrieval and email delivery for all client types — Medical, Student Loans, Trucking, Commercial, or custom portfolios. Every send logged as a CRM note. Separate history tracking per workflow so nothing gets crossed.
Daily SFTP sync that pulls external collections data — from subcriptions, wrappers or any provider — directly into your CRM. Rate-limited, batch-aware, and retry-safe. Handles CRM throttling automatically without data loss.
Structured agent-to-back-office workflow for Authorization, Documents, Debt Validation, Desk Changes, and Credit Report requests. Every request tracked, logged to CRM communication history, marked complete on resolution.
Machine learning model trained on your own historical placement data. Demographics, balances, payment history — analyzed and distilled into a 1–100 likelihood-to-pay score on every new account. Your dialer works smarter.
Automated scraping of CRM user activity logs. Idle gaps identified, low-activity trends flagged, workflow bottlenecks surfaced. Daily performance summaries delivered to management — no one has to pull a report.
Pulls daily QuickBooks or Accounting snapshots and generates plain-English executive summaries, interactive anomaly checklists, and an on-demand AI chat interface for leadership. Read-only — it never touches the official books.
The backbone of every build. A centralized AWS-hosted routing layer between your CRM, AI models, and every module above. Swap CRMs between clients. Add modules without rewiring. One gateway, every integration.
Granular access control across every module, tab, and feature. Custom roles built per position. Unassigned items stay invisible. From collector to C-suite — everyone sees exactly what they need and nothing they don't.
Centralized credentials hub for all integrations — CRM keys, SMTP, API tokens — secured in one place. AI Usage Dashboard monitors token consumption across every AI service so costs never surprise you.
Role-specific SOPs for every tier from collector to C-suite. Secure credential vault per employee role. ADP integration for clock-in/out and time-off. Leadership gets a compliance view across their entire department.
Switching CRMs is one of the most painful things an agency can do — and most get it wrong. We handle the full migration: account data, communication history, documents, custom fields, and workflow rebuilds. You go live on the new platform without losing a thing.
We don't disappear for months and hand you something. Smaller automations go live in days. Bigger infrastructure builds in parallel. Your team is already saving time while we're still building.
Start the ConversationOne working session. We document your CRM, your current workflows, where your team is burning hours, and what's costing you the most.
Simple automations — document routing, email parsing, payment webhooks — go live immediately. You eliminate overhead before the larger platform is even built.
QA automation, training systems, predictive scoring, and the full admin suite build incrementally. Each month adds capability. Each week adds ROI.
All code, repositories, credentials, and documentation are yours. No licensing fees. No vendor lock-in. No monthly seat costs for tools we built for you.
Deep dives on AI automation, FDCPA compliance technology, CRM integration, and what's actually changing in debt collection — written by the team building these systems daily.
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Read ArticleOne conversation. We'll tell you exactly which modules apply to your agency, what goes live first, and what it costs. No deck. No demo. Just a direct answer.
A few quick questions and we'll reach out within 24 hours to schedule a working session.