CallGrade converts production conversations into transcripts, structured QA, behavioral signals, coaching priorities and manager-ready performance intelligence.
Talk through the bottleneck →Traditional QA samples a tiny fraction of calls and turns coaching into opinion. CallGrade creates a continuous performance data stream from the work already happening.
CallGrade finds the weakness. PracticeFloor turns that weakness into practice. The supervisor stays in the loop, and production calls show whether the intervention worked.
Nexum Open CRM is the primary platform. For agencies keeping another CRM, 502ZONE can separately scope API connections to dedicated Nexum module interfaces; we do not modify the existing CRM user interface.
Map my agency →Modules are individually quoted with a normally fixed one-time license purchase. The first year of updates is included. Optional annual update renewal generally ranges from one-third to one-half of the original module price. Improvements that benefit the wider licensed customer base may be released to eligible license holders without additional development charges during an active update term. Existing-CRM integration and private customization are quoted separately.