Software Buyer's Guide

Twenty-Five Questions to Ask Before Buying Collections Technology

Twenty-five questions that expose cost, risk and fit. Nexum answers every one of them.

The questions you ask before signing are cheaper than the answers you discover after.

Summary

The right questions reveal what demos and brochures hide.

These 25 cover data, security, compliance, cost, operations, AI and the vendor relationship.

502ZONE answers them plainly: free core, your AWS, one-time modules, visible AI cost.

Key takeaways

Send these questions to every vendor on your list.

Require evidence for security and compliance answers.

Ask 502ZONE all 25 in a demo.

Data and ownership

Where will our data live, and in whose cloud account?
Do we own all of it, including notes, recordings and documents?
How do we export everything, and is there a fee?
What happens to our data if we stop using the platform?

Security

Is MFA enforced for every user? Show us.
How are client users confined to their own data? Show us.
Where are API keys stored?
What's logged, for how long, and who sees it?
When did you last restore from backup?
What's your incident and notification process?
Is your source code published publicly? See open source and the security reality.

Compliance

How are restrictions, call hours and frequency enforced on every channel?
How are disputes tracked?
Are compliance-related updates included?
How is call quality monitored?

Cost

All one-time costs?
All recurring costs?
Usage rates?
Cost at twice our size?
What happens if we stop paying for updates?

Operations and AI

How are placements validated?
What can clients see?
Which integrations are included?
Who installs it, and how long does it take?
What does AI cost, and where do people approve AI actions?

502ZONE's answers

Your own AWS account. Proprietary code that isn't published. A free core with no license or seat fees and core updates included. 502ZONE installs every deployment. One-time module licenses with the first year of updates included and optional renewal. AI billed by your own providers through one Service Credentials vault, visible in Token Monitor. AI actions in modules like BackOfficeHub wait for human approval.

The bottom line

Ask hard questions. Nexum is built to answer them.

See it working in your agency

Book a 30-minute guided Nexum demo built around your agency's real bottleneck, or call 502ZONE directly at (786) 524-4252. Nexum Open CRM is free: no license fee, no seat fees, no subscription. Add 502ZONE modules only when you want more recovery.

Bring us your most expensive collections problem.

Our guided 30-minute session focuses on your real workflow and the problem costing you the most.

Schedule a Demo