Software Buyer's Guide

Buying Collections Software Without Surprise Costs

Surprises hide in setup, integrations, usage and renewals. Nexum's pricing is simple: free core, one-time modules, your own hosting.

The surprise is never in the price. It's in what wasn't included.

Summary

Software regrets come from costs that weren't in the first quote.

A twelve-line checklist and a multi-year model expose them up front.

Nexum's core license is free, modules are one-time, and you pay hosting and services directly.

Key takeaways

Make every vendor quote all twelve lines.

Get renewal and exit terms in writing.

Get Nexum's pricing for your agency in a demo.

Where surprises come from

Implementation quoted after you commit, integrations billed separately, usage that grows, support that's a paid tier, renewal hikes and export fees when you leave.

The cost checklist

Ask every vendor to quote each line, or confirm it's zero:

License or subscription: per seat, per account, flat, one-time.
Implementation: installation, configuration, workflow setup.
Data migration: mapping, loading, reconciliation.
Training: initial and ongoing.
Integrations: dialer, payments, messaging, bureaus, client systems.
Hosting: included, or separate.
Usage: texts, emails, voicemail, transcription, AI, storage.
Support: included level, paid levels, response times.
Updates: included, or renewed separately; what happens if you don't renew.
Optional modules you'll probably need.
Customization: cost per change request.
Exit: data export and transition assistance.

Model the years

Build a three- to five-year model at today's size and at your planned size. Include expected usage growth. Compare totals, not monthly rates.

Read the contract terms

Price changes: can the vendor raise prices at renewal, and by how much?
Term and termination: minimum commitments and cancellation.
Updates: what's included, for how long.
Data ownership and export.
What still works if you stop paying.

Nexum's pricing, plainly

Core license: free. No seat fees. No subscription. Core updates included.
Hosting: your own AWS, paid directly.
Services: the providers you choose, paid directly, with no markup.
Installation: a one-time 502ZONE service.
Modules: individually quoted, normally one-time, with the first year of updates included; optional renewal generally a third to a half of the original price. Stop renewing and you keep the installed version.
Other-CRM integrations and private development: by proposal.

See CRM licensing vs. SaaS.

The bottom line

No surprises when nothing is hidden. That's how 502ZONE prices. See what CRM software really costs.

See it working in your agency

Book a 30-minute guided Nexum demo built around your agency's real bottleneck, or call 502ZONE directly at (786) 524-4252. Nexum Open CRM is free: no license fee, no seat fees, no subscription. Add 502ZONE modules only when you want more recovery.

Bring us your most expensive collections problem.

Our guided 30-minute session focuses on your real workflow and the problem costing you the most.

Schedule a Demo