Compliance & Security
Disaster Recovery Is Part of Collections Continuity
A backup you've never restored is a hope, not a plan. Nexum runs in your own AWS, where you control backups and recovery.
A backup you've never restored is a hope, not a plan.
Summary
Backups only matter if they restore quickly and completely.
Continuity covers people, payments, communications and deadlines, not just data.
Nexum's deployment in your AWS, centralized credentials and pause controls simplify recovery.
Key takeaways
Restore from backup in a test at least yearly.
Write a continuity plan covering payments and clients.
Run a tabletop exercise with key staff.
Backups aren't recovery
Most agencies have backups. Few have restored one. Fewer have a plan for running the business while systems are down.
What can go wrong
- Infrastructure failure or misconfiguration.
- Ransomware or other security incidents.
- Accidental deletion.
- A key integration provider outage.
- Loss of access to the cloud account.
- Office or connectivity disruption.
Recovery elements
Backups. Regular, automated, protected from tampering, stored separately, and retained per policy.
Restoration. Documented steps and tested results. Know how long a full restore takes and how much data could be lost.
Access. Who can access infrastructure in an emergency, with secure, documented credentials and multi-factor authentication.
Communication. How staff, clients and (if needed) consumers are informed.
Payments. How payments received during an outage are captured, and how they're reconciled afterward.
Outreach. Pause campaigns so consumers aren't contacted with stale or incomplete data.
Compliance deadlines. Disputes and other deadlines keep running; plan how they're met.
Reconciliation. After restoration, confirm balances, payments and contacts are correct.
Test it
- Restoration test: restore to a test environment at least annually; time it and check completeness.
- Tabletop exercise: walk key staff through a scenario ("we've lost the primary database at 10 a.m. on a Tuesday") and see what breaks.
Record results and fix gaps.
Measure it
- Last successful restoration test date and duration.
- Data loss window in testing.
- Open items from the last exercise.
How Nexum helps
- Your own AWS account: backup configuration, retention and restore testing live in your environment, set up with 502ZONE at installation. See planning AWS hosting.
- One Service Credentials vault documents every connection, which simplifies restoring integrations.
- Pause and resume on campaigns; super admins can stop and resume e-OSCAR Agent.
- Payments list and Comm Log support post-incident reconciliation.
The bottom line
Recovery is something you prove by testing. Nexum puts it in your hands.
See it working in your agency
Book a 30-minute guided Nexum demo built around your agency's real bottleneck, or call 502ZONE directly at (786) 524-4252. Nexum Open CRM is free: no license fee, no seat fees, no subscription. Add 502ZONE modules only when you want more recovery.
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