Nexum Platform Guides

The Comm Log: An Agency-Wide Record of Every Contact

The Comm Log records every call, text, email and letter, from every agent and every automated system, so nobody contacts a consumer blind.

Before you contact anyone, check what already happened.

Summary

The Comm Log is the agency-wide record of every contact across channels and sources.

Entries come from manual logging, system events, dialers, chat and modules like DebtorIndex.

Each entry shows when, channel, direction, result, who, phone, length, recording and quality score.

Key takeaways

Check the account's Comm Log before every contact.

Filter by source to audit automated activity.

Use date ranges when answering client or complaint questions.

What the Comm Log is

The Communication Log is Nexum's agency-wide record of every contact: calls, texts, emails and mail, from every agent and from automatic systems. Use it to check what already happened before contacting someone, or to find a particular entry when a client, consumer or auditor asks.

Where entries come from

Manual: an agent logged it with Log Contact.
System: created automatically, for example when a status changes or a task is created.
Dialer and ChatRoute: calls and chats brought in from those tools.
Campaign modules: SilentReach drops and callbacks, Nudge texts and Campaigns emails post to the account.
DebtorIndex: entries show the grade and why it was chosen.

Searching the Comm Log

Type a word in the search box; it looks in notes, results and account numbers. Narrow it with All Channels (call, text, email, mail) and All Sources (manual, system, dialer, ChatRoute and others). Pick a From and To date for a period.

The Comm Log for one account

Open the account and click its Comm Log tab. Click any line to see everything recorded for that entry:

When it happened.
Channel and direction.
Result.
Who did it.
The phone number used.
Call length and whether it was recorded.
The CallGrade quality score, when available.
Notes.

Why one log matters

When every channel writes to the same history:

Collectors don't call someone who just texted back.
Supervisors can see the full sequence behind a payment or a complaint.
Attempt counts and frequency rules are based on complete data.
Clients and auditors get a single, consistent record.

That's the foundation of a real omnichannel strategy and of trustworthy audit trails.

Practical uses

Before a call: scan the last few entries.
Complaint review: filter by account and date range.
Campaign audit: filter by source to see automated activity.
QA: jump from a call entry to its CallGrade score.

Why it matters

The Comm Log is the agency's memory. When it's complete, every person and every system makes better, safer decisions.

See it working in your agency

Book a 30-minute guided Nexum demo built around your agency's real bottleneck, or call 502ZONE directly at (786) 524-4252. Nexum Open CRM is free: no license fee, no seat fees, no subscription. Add 502ZONE modules only when you want more recovery.

Bring us your most expensive collections problem.

Our guided 30-minute session focuses on your real workflow and the problem costing you the most.

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