Nexum Platform Guides
Nexum Open CRM: A Complete Agency Foundation Without a Core Subscription
A complete collections platform with no license fee, no seat fees and no subscription. Not a trial. Not a teaser. The whole agency.
The foundation is the product. Everything else should earn its place.
Summary
Nexum Open CRM runs an entire agency: staff CRM, agency website, client and debtor portals, payments, commissions, administration and HeartBeat.
The core license and core updates are free; you pay only your own hosting, services you connect and a one-time installation.
502ZONE modules add recovery power when you want it, as one-time licenses.
Key takeaways
Run your whole agency on Nexum without buying a single module.
Keep your data in your own AWS account.
Add CallGrade, SilentReach, DebtorIndex and other modules when you want more recovery.
Yes, it's really free
Most collections software is sold as a limited entry tier with paid unlocks for what you actually need. Nexum Open CRM is the opposite: a complete operating platform with no core license fee, no per-seat charges and no subscription. Core updates, including applicable compliance-related software updates, are included.
What you get
- Staff CRM: accounts, debtors, collector desks, contact logging, notes, tasks and permissions, with compliance blocks built into every screen.
- Agency website connected to your operation.
- Client portal: creditors upload placements and watch recovery on their own accounts.
- Debtor portal: consumers view their account and pay online.
- Financial operations: payments, agency fees and collector commissions.
- Administration: back-office requests, file sharing, branded templates and campaign foundations.
- Security: two-factor sign-in, per-user app access and one encrypted Service Credentials vault.
- HeartBeat: CEO, CFO, operations and CTO command center.
You can run your agency on that without buying anything else.
What you pay
Being straight about this is how we stay trusted: your own AWS hosting, the third-party services you choose to connect (payments, texting, email, voicemail, AI), and 502ZONE's installation. We do every installation ourselves, on your AWS, because a correct install is what keeps the platform stable.
When you want more recovery
That's what 502ZONE modules are for: CallGrade call intelligence, PracticeFloor AI training, SilentReach callbacks, BackOfficeHub automation, e-OSCAR Agent ACDV processing and DebtorIndex prioritization. Each is a one-time license with a year of updates included.
Your data, your infrastructure
Nexum runs in your own AWS account. Your records stay under your control, not in a vendor's shared cloud.
The bottom line
A complete agency platform, owned by you, with no rent. That's Nexum Open CRM, and it's why agencies are making the switch.
See it working in your agency
Book a 30-minute guided Nexum demo built around your agency's real bottleneck, or call 502ZONE directly at (786) 524-4252. Nexum Open CRM is free: no license fee, no seat fees, no subscription. Add 502ZONE modules only when you want more recovery.
Related reading
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